Support

Regional field service is available through our world-wide support network; please find your local office in our CONTACTS section.
SPT’s experienced field service and applications engineers can support:

• Routine and preventative maintenance

• Tool down repairs

• Service contracts

• System relocation

• Process support and new applications development

Factory-based support for general technical enquiries is available via:
From USA locations 1-800-435-5695
From International locations +1-408-571-1400
E-mail: support@sptmicro.com

SPT maintains worldwide inventory of spare parts and consumables for all of our products including:

• MonoBlok™ injectors, shields, belts, and heated boxes for WJ-999, WJ-1000 and WJ-1500 APCVD

• Low, mid and high temperature heater elements for AVP/RVP and RVP-300 furnaces

Parts can be ordered directly from your local office or via e-mail at spares@sptmicro.com.

If assistance is required for spare parts identification, please contact support@sptmicro.com.

We offer maintenance and operation training for all of our products. Based on a performance-based appraisal methodology, the training will help your engineers develop the skills required to maximize the productivity of your SPT equipment.

Training classes can be arranged at the SPT main office in San Jose, CA or at your facility. Please contact support@sptmicro.com for more information.

SPT operates a dedicated facility in Dresden, Germany to provide fast and reliable repair of robots used on our vertical furnace and APCVD products. We offer a complete robot overhaul with an extensive test protocol to ensure the highest quality of service. For further information, please contact robots@sptmicro.com.